Refunds & cancellation
How cancelling, refunds and plan changes work for Printvue subscriptions.
In short
- Monthly plans: cancel any time; the plan runs to the end of the month you paid for.
- Annual plans: a full refund if you cancel within 14 days of your first annual payment.
- Refunds go back to the original payment method within 5–7 working days.
Cancelling
Cancel from Billing in your account, or email billing@printvue.co. Cancellation stops the next renewal. You keep access to paid features until the end of the current period, then the account moves to the Free plan and your job list stays in your browser.
Monthly plans
Monthly payments are not refunded for partial months. If you were charged after cancelling, or charged twice, tell us within 30 days and we will refund the charge in full.
Annual plans
You can cancel an annual plan within 14 days of the first annual payment for a full refund. After 14 days the plan runs to the end of the year and is not refunded, except where we remove a feature central to your plan or the law requires otherwise. Renewals of annual plans can be refunded within 7 days of the renewal date if the Service has not been used since.
Seat and plan changes
Adding seats or upgrading is charged pro-rata for the rest of the period. Removing seats or downgrading takes effect at the next renewal and does not create a refund for the current period.
Service delivery
Printvue is a digital service. Access starts immediately after sign-up or payment, in your browser, with nothing shipped. Invoices are emailed and available in your account.
Consumers in the EU and UK
If you buy as a consumer in the EU or UK, you have a 14-day right to withdraw from the contract. Because access to the Service starts immediately, you agree when subscribing that the Service begins within the withdrawal period; if you withdraw, we refund the price minus a proportional amount for the days you had access.
Contact
Questions about a charge: billing@printvue.co
We Are The Medium, [Registered office address], India