Terms of use

Agreement

These Terms of Use are an agreement between you and We Are The Medium (“Printvue”, “we”, “us”). By creating an account or using the Printvue website or application (the “Service”), you agree to them. If you use the Service for a company, you confirm that you can bind that company and “you” means the company.

Accounts

You must give accurate information, keep your password confidential and be at least 18 years old. You are responsible for everything that happens under your account and for the people you invite to your team. Tell us at once if you suspect unauthorised use.

Plans, trials and payment

• Paid plans are billed in advance, monthly or yearly, and renew automatically until cancelled.
• Trials last 14 days. When a trial ends you can choose a paid plan or continue on Free.
• Prices exclude taxes. Customers in India are charged GST, and we issue a tax invoice for every payment.
• We will give at least 30 days’ notice of a price change, which applies from your next renewal.
• If a payment fails we will retry and tell you. After 14 days unpaid, the account may move to the Free plan.

Refunds and cancellations are covered by our refund and cancellation policy.

Acceptable use

You agree not to:

• upload files you do not have the right to use, or that infringe copyright, trademarks or other rights
• upload unlawful material, including content that is obscene, defamatory or that promotes violence
• try to break, probe or overload the Service, or get around its limits or security
• copy, resell or reverse-engineer the Service, except where the law allows it
• use the Service to build a competing product

Your files and data

You own the files you open in the Service. Files are processed in your browser on your own computer and are not uploaded to us. Copies kept for re-opening a job are deleted automatically 24 hours after they were added, so download the results you need. We are not responsible for files removed on that schedule or when browser data is cleared.

You are responsible for having the rights to the files you process and for any personal data they contain. Our privacy policy describes how we handle personal data.

Print output and approvals

Printvue helps you check and prepare files for print. It does not guarantee that a file will print as intended on any particular press, paper or RIP. Preflight results, automatic fixes, soft proofs and separations previews are aids to your judgement. You are responsible for reviewing results, approving proofs with your client and checking output before production.

To the extent the law allows, we are not responsible for the cost of plates, paper, reprints, press time or missed deadlines arising from files processed with the Service.

Our intellectual property

The Service, including its software, design, profiles and documentation, belongs to Printvue and its licensors. These Terms give you a non-exclusive, non-transferable right to use the Service during your subscription. Feedback you send may be used to improve the Service without any obligation to you.

Availability and changes

We aim to keep the Service available at all times but do not promise uninterrupted access. We may change or improve features. If we remove a feature that is central to a paid plan, we will tell you in advance and you may cancel and receive a pro-rata refund for the unused period.

Third-party services

The Service may work with third-party software, such as Adobe Acrobat Distiller when you use the PostScript hand-off. Your use of that software is governed by its own terms. Product names mentioned in the Service belong to their owners.

Suspension and termination

You can cancel at any time from your account. We may suspend or close an account that breaches these Terms, does not pay, or puts the Service or other users at risk; where reasonable we will warn you first. Account data is deleted within 30 days of closure. Files are never held by us.

Disclaimers and limitation of liability

Except as stated in these Terms, the Service is provided “as is”. To the extent the law allows, our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss, including lost profits, lost data or business interruption. Nothing in these Terms limits liability that cannot be limited by law.

Indemnity

You will compensate us for claims made by third parties arising from files you upload or from your breach of these Terms, including reasonable legal costs.

Governing law and disputes

These Terms are governed by the laws of India. The courts at [City] have exclusive jurisdiction, subject to any right to arbitration we agree in writing. If you are a consumer in the European Union or the United Kingdom, you also keep the protection of the mandatory laws of your country and may bring proceedings in your local courts.

General

If any part of these Terms cannot be enforced, the rest remains in force. We may update these Terms; material changes will be notified at least 30 days in advance. These Terms, with the privacy and refund policies, are the whole agreement between us about the Service.

Contact

We Are The Medium, [Registered office address], India
Email: hello@printvue.co